You can talk to our Customer Care Executive any time between 9:00 am to 6:00 pm, Monday to Saturday.
5. Is live chat available 24 X 7 or between specific timings?
No, Live Chat is not available 24 X 7. You can have Live Chat with our Customer Care Executive any time between 9:00 am to 6:00 pm from Monday to Saturday.
6. Who do I contact for customer service (example: if the product fails within warranty period)?
We strive to carry quality brands and deliver your new chairs in perfect condition. If you need service on chairs, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you on who to call in the event that service replacement is needed. If this information is not available, please call us at 022-32206422 or email us for product quotations, billing inquiries, product inquiries or for any other issues.
7. Does your company have paper catalogs?
Yes we do have paper catalogue and we can even sent it to you in extreme conditions. But the best part is that entire range of product is depicted on the web site and E-Catalogue is also made available in printable version format for immediate review of product.
8. Do you have any information on ergonomics?
Ergonomic chairs provide support by offering multiple adjustability options to best suit your needs. Ergonomics is difficult to define but basically means getting as much adjustability as possible to maximize productivity by reducing operator fatigue and discomfort. Seat height, arm height, lumbar support, tension control and knee-tilt adjustments in chairs all aid in ergonomics support. Refer to the guide below to help choose an ergonomic chair. This diagram shows 11 of the most popular adjustments to look for when ordering.
Although no chair is going to solve critical back problems, there are chairs available that will help aid in back support. Those chairs will usually have lumbar support built in; or they will have an adjustable back which can pivot in and out and up and down to better fit a customer's back. Call 022-32206422 for assistance.
B. Order Information
9. How do I place an order with Chairwale.com?
We want you to feel comfortable placing your order. You can use our secure online ordering system or simply call us during regular business hours. You are also welcome to mail or fax your order to us.
Note: We also depute our sales person to your esteemed organization to make your selection work much easier.
Chairwale.com is dedicated to protecting the privacy of our customers and follows industry standard best practices to do so. Chairwale.com does NOT rent or sell email addresses or phone numbers.
11. How do I check the status of my order or track my order?
There are three ways to check your order status:
1. Use our online Order Status tool 2. Email us at firstname.lastname@example.org 3. Call us at 022-32206422
12. What are my Confirmation Number and Order number?
Your Confirmation number is generated when you place your order online. It is included on the Checkout – Receipt page of our website and is included in the Confirmation email we immediately send to you. Your Order Number is included in the Acknowledgment email we send to you after we have processed your order.
13. What types of payment are accepted?
Our website accepts orders using Visa, MasterCard, American Express and Discover cards. By phone, we can also accept Money Orders and Wire Transfers.
Confirm that the following information exactly matches your credit card:
1. Credit card number 2. Expiration date 3. Name on card 4. Billing address (must match the billing address of your credit card)
If you are still having problems please try another credit card or call us We do accept C.O.D. orders subjected to 100 % payment against delivery with immediate effects NOTE: If you are interested in obtaining credit terms for your company or organization, please call us at 022-32206422
14. Is sales tax charged?.
Usually we generate bill which includes sales tax @ 12.5 % within state of Maharashtra or 2 % against form ‘C’ (Rest of INDIA)
For more information please feel free to call: 022-32206422
15. Are there volume discounts available?
Call our representatives at Mob: 9869565856 for volume purchase pricing.
C. Shipping/Delivery Information
16. What is your shipping/delivery policy?
Currently we deliver only in Mumbai, Thane & Navi mumbai.
17. What does free delivery mean?
Certain products on Chairwale.com are offered with free delivery included in the merchandise price. This means that there are no additional charges to you for UPS, FedEx, and common carrier tailgate delivery.
18. If I am not able to receive a delivery, will chairwale.com leave the merchandise at my door or in a spot that I specify?
Chair that ships via UPS or FedEx Ground typically will be left at your door if you are not there at the time of delivery. However, Common carrier deliveries require you to be present at the time of delivery. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them
19. How will my chair be delivered?
Chairs are generally delivered by common transport like a Tempo service etc. If you have your approved transport then we will try to send it thru that transport.
20. When will my order ship?
Delivery times are indicated on the product page for each of the items on our website. The majority of the products on our site will be delivered to you in 1-2 weeks.
21. Is it possible to receive my product faster than 1-2 weeks?
Yes, we offer a wide selection of office furniture that is available to ship today. Call 022-32206422 to speak to one of our office chairs specialists for pricing and availability.
D. After the Sale Information
22. What is your warranty/guarantee policy?
We proudly offer a 1 year warranty on maximum products described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship, we will adjust, repair or replace to your satisfaction.
23. What is the cancellation policy?
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance.
Please call 022-32206422 and a Customer Service Representative will assess the situation and, if need be, issue a return authorization.
24. What is the return policy?
In the unlikely event that your order arrives damaged, we will repair or replace the parts necessary to your full satisfaction. If an item needs to be returned at your request, restocking fees and actual round trip shipping costs may be charged.
Please call 022-32206422. A Customer Service Representative will assess your situation. If you have any doubts about color matching, please request free color samples prior to placing your order.
25. Who do I contact about billing questions?
Please call 022-32206422 or email us at email@example.com and a Customer Service Representative will be able to assist you.
When only the best office chairs will do, count on Chairwale.com! Our vast collection of office chairs includes executive leather chairs, task chairs,
mesh office chairs, executive office chairs, leather office chairs, drafting stools, office side chairs, stack chairs, and ergonomic office chairs in every
imaginable shape, color, and style for the contemporary commercial
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